About BayanAid
Design and Development of a Web-Based Community Complaint and Reporting System for Barangay Manggahan
Project Overview
BayanAid is a web-based community complaint and reporting system developed for Barangay Manggahan. The system aims to modernize the traditional manual complaint process by providing residents with an efficient, transparent, and accessible platform to report community concerns.
Background of the Study
The Philippine government establishes a barangay as its smallest administrative and political division, which serves as the main connection point between citizens and the government. Barangay Manggahan currently relies on manual submission of complaints and in-person reporting, which often leads to delays, lost paperwork, and inefficient service delivery.
Project Objectives
General Objective: To develop a Web-Based Barangay Complaint and Reporting System for Barangay Manggahan to improve the efficiency, accessibility, and transparency of complaint management.
Specific Objectives:
- To identify and gather the requirements of the system, including complaint types, user roles, and workflow processes
- To design and develop a web-based platform for filing, tracking, and managing complaints electronically
- To implement system features that allow residents to submit complaints online and receive real-time updates
- To evaluate the system's usability, functionality, and effectiveness in improving complaint management
Key Features
Online Complaint Submission
Residents can file complaints anytime, anywhere without visiting the barangay hall.
Real-Time Tracking
Track complaint status using unique reference numbers with visual progress indicators.
Public Dashboard
View statistics and all complaints with filtering options for transparency.
Secure Admin Panel
Barangay officials can manage complaints, update statuses, and generate reports.
Significance of the Study
- Residents: Easier and faster complaint filing from home
- Barangay Staff: Organized digital records and faster response times
- Barangay Officials: Better insights for community planning
- Other Barangays: Potential model for digital transformation
Development Team
Project Manager
ICCT Colleges
Computer Studies Department
Development Team
College of Computer Studies
ICCT Colleges Cainta Main Campus
Partner
Barangay Manggahan
Local Government Unit